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Return Policy
At Collins Flags, customer satisfaction is our priority. If you're not completely satisfied with your purchase, please review the return policy below.
Eligibility for Returns
- Returns must be initiated within 15 days of the delivery date.
- Items must be unused, unwashed, and in their original condition and packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Custom or personalized flags are not eligible for return unless they arrive damaged or defective.
- Flags that have been used, flown outdoors, or exposed to weather will not be accepted for return.
Restocking Fee
- All eligible returns are subject to a 20% restocking fee, which will be deducted from your refund total.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide a replacement or a full refund at no additional cost.
Restocking fees do not apply to returns resulting from our error.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method. Collins Flags is not responsible for items lost during return shipping.
Refunds
- Once your return is received and inspected, your refund (minus any applicable fees) will be processed to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable.
How to Start a Return
To initiate a return, please contact Collins Flags Customer Service at:
Our team will guide you through the next steps and ensure a smooth return process.
See our Shipping Policy here.