We value your trust in us and want you to know how we collect, use, and protect information about our online guests.
What information about guests do we collect?
Information You Give Us
We receive and may store information you submit on our website. For example, we collect information you provide when you place an order or register with us. This information may include your:
- mailing address
- e-mail address
- phone number
- credit card info
- any other personal or preference information you provide
We will only store your credit card info until your order is processed.
We will never request your password, username, credit card info, or other personal information through email. This practice, called "phishing", is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond.
We receive and store certain types of information whenever you interact with our website. For example, we use "cookies" like many other websites. Through "cookies" we obtain information when your web browser accesses our website (see "What are 'Cookies' and how do we use them?" section below for details).
What are "Cookies" and how do we use them?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser.
Does our website share information it receives?
We share information we collect at our website within the Collins Flags company. Collins Flags may use this information to offer you products and services that may be of interest to you.
Our website may also share information with companies that provide support services to us (such as a printer, mailing house, or web host) or that help us market our products and services. These companies may need information about you to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Protection of Our Website and Others
We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users, or others.
What choices do you have?
If you provide our website with your e-mail address, you may receive e-mails from us. If you do not want to receive marketing or promotional e-mails from us, please contact us. You may still receive select e-mails from us such as Order Notification or shipment notifications.
If you provide our website with your phone number, you may receive promotional messages from us. You may receive up to 10 messages per month. Reply 'STOP' to opt-out.
Please call 1-800-950-4061 or contact us if you have further questions about our e-mail unsubscribe process.
What about links to and from other websites?
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet. We do not knowingly collect personally identifiable information from children under the age of 13. If a child has provided our website with personally identifiable information, we ask that a parent or guardian call 1-800-950-4061 or contact us and we will delete the information about the child from our files.
Secure Sockets Layering (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
Warning about Fraudulent Emails
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking for your personal information, do not respond. We will never request your password, username, credit card info, or other personal information through email.
Safe Shopping Guarantee
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.