Collins Flags stands behind our products and we strive for 100% customer satisfaction.
Upon receipt of your order, please promptly inspect your order and check the number of units order to the number of units received. If you receive a damaged, defective, or wrong merchandise, or the number of units ordered is not the same as the number of units received, please immediately contact us at 800-950-4061 Monday-Friday 8am to 5pm Eastern. All shortage claims must be made within one week of the receipt of your order.
Returns must be made within thirty (30) days from the date of the invoice and must be returned in the original packaging. The return package must have a Return Authorization Number on the outside of the package.
A re-stocking fee of 20% will be applied on accepted items returned after 30 days. If your items are returned for exchange or refund within 30 days of receipt, you can expect a refund within 4 weeks of our receiving your returned product.
If you change your mind about wanting an item, you may return or exchange it within seven (7) days of receipt of your order. The item must be in its original and unused condition.
Made-to-order items such as Custom flags, Modified flags, and special-order items are not returnable.
Before you return a product to us, please contact us for a Return Merchandise Authorization (RMA) and return instructions. Directions for obtaining an RMA can be found below. Shipping and handling are not refundable.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION.
Any items returned that were purchased with a no charge for shipping will be charged the regular outgoing shipping charges.
Customers who provide us with incorrect shipping information and whose merchandise is returned as "undeliverable" will be required to pay a re-shipping charge if you ask that your order be re-sent to you.
We are not responsible for shipping delays once your items have left our warehouse.
Special Orders, Custom & Personalized Products, and Closeout Products do not qualify for returns or exchanges. We cannot accept returned items that have been used, washed or that have missing or damaged packaging. Hardware items, once opened cannot be returned.
See our Shipping Policy here.